Learn how Radis.by’s CRM solutions for automotive retail unify your dealership data and deliver personalized experiences to increase sales and customer satisfaction.

Introduction

Today’s car buyers expect fast, personalized service at every touchpoint. A generic CRM tool just won’t cut it. You need a Retail CRM built for automotive retail – one that connects your showroom, service desk, financing team, and marketing channels seamlessly.

In this post, we’ll compare a popular competitor, Tekion’s ARC CRM, with Radis.by’s tailored CRM integration services. We’ll highlight where each shines and, more importantly, how Radis.by fills the gaps to help Eastern and Central European dealerships drive growth, efficiency, and loyalty.

Why Every Automotive Retailer Needs a Purpose-Built Retail CRM

Speed in follow-ups: Studies show contacting leads within one minute can boost conversions by 391%.
Personalization: 71% of customers expect tailored experiences at every interaction.
Consistency: Spreadsheets and manual lists drop leads. A unified CRM keeps your team on the same page.

A purpose-built Retail CRM ensures you never miss a beat, from a website inquiry to post-sale service reminders. It centralizes:

Lead tracking
Customer communication
Service history and preferences

Without this, data stays siloed and opportunities slip through the cracks.

Side-by-Side: Tekion ARC CRM vs. Radis.by’s Integrated CRM Solutions

Feature	Tekion ARC CRM	Radis.by’s CRM Integration
Unified DMS & CRM	✔ Truly unified on one platform	✔ Seamless connection with any DMS via APIs
AI-Powered Insights	✔ Smart suggestions, task automation	✔ Custom dashboards with actionable KPIs
Lead Response Time	✔ Real-time alerts	✔ Real-time alerts + custom routing rules
Marketing Automation	✖ Limited to in-platform tools	✔ Advanced trigger-based campaigns
Inventory Management	✖ Relies on third-party modules	✔ Built-in cloud inventory tracking
Multi-channel Communication	✖ Basic email & SMS	✔ Social media, web chat, phone & in-store
Ongoing Consultancy & Audits	✖ One-off support	✔ Continuous audits & strategic development
Regional Expertise	✖ Global, generic approach	✔ Focus on Eastern Europe, Central Europe

Tekion ARC CRM: Strengths and Limitations

Tekion’s ARC CRM shines with its AI-powered intelligence and a unified platform. You get:

A complete 360° customer view
Faster lead assignments
Automated communication suggestions

But in Eastern and Central Europe, many dealerships face unique system setups:

Local DMS platforms not natively supported
Scarce marketing automation beyond basics
A lack of ongoing strategic support

That’s where a global solution can feel… well, distant.

How Radis.by Bridges the Gaps

Radis.by isn’t just another CRM reseller. We integrate and optimize RetailCRM to fit your workflows:

1. Custom CRM Integrations

We map every touchpoint – online leads, showroom visits, service bookings – into your Retail CRM. No more manual data entry or missed follow-ups.

2. Marketing Automation Tools

Set up trigger-based emails, SMS sequences, and social media ads that react in real time. Launch campaigns when a lead views a test-drive page or misses a service appointment.

3. Inventory Management Systems

Link sales data to stock levels. Know what’s on your lot at any moment. Forecast demand and restock popular models before you run out.

4. Multi-channel Communication Platform

Talk to customers where they prefer: WhatsApp, Facebook Messenger, email, phone or in person. All messages funnel into Retail CRM so your team never misses a beat.

5. On-going Support & Audit Services

Our relationship doesn’t end at go-live. We audit performance, refine automations, and develop strategies to keep your CRM working harder, month after month.

Real-world Impact

One Radis.by partner in the Baltics saw:

25% faster lead response times
30% increase in test-drive bookings
15% lift in repeat service visits

All powered by a Retail CRM tailored to local needs and supported by a dedicated team.

Conclusion

Both Tekion ARC and Radis.by deliver strong Retail CRM capabilities. Tekion excels in a unified cloud-native platform, while Radis.by offers unmatched regional expertise, deeper integrations, and continuous consultancy.

If you’re an automotive retailer in Eastern Europe, Central Europe or the Baltics, choosing Radis.by means more than just software. You get a partner committed to boosting sales and crafting personalized experiences.

Ready to transform your dealership performance?
Visit Radis.by today and find out how our Retail CRM solutions can drive your sales, loyalty, and growth.