Explore how AI-powered sales coaching complements payment orchestration in aviation, boosting revenue, reducing costs, and ensuring seamless customer journeys.

The Rise of Payment Orchestration in Aviation

Airlines today are more like global retailers. Passengers expect smooth, personalised experiences—from booking to boarding and beyond. Enter payment orchestration in aviation, a strategy that plugs multiple payment services into a single platform. It routes transactions, handles split payments, and supports loyalty points. The result? Fewer failed transactions and higher customer satisfaction.

Strengths of payment orchestration in aviation
– Simplifies complexity by managing PSPs, wallets and tools through one control point
– Optimises performance with smart routing and dynamic provider selection
– Scales effortlessly across new markets and payment types
– Ensures consistent, compliant flows in different regions
– Generates savings by favouring cost-effective routes and best acceptance rates

Payment orchestration in aviation is proven. Yet it focuses squarely on the checkout layer. What about the teams that guide travellers through every upsell or loyalty offer?

The Missing Link: Real-Time Sales Intelligence

Here’s the truth: handling payments well only solves half the puzzle. Airlines also need sales and service teams who:

Anticipate passenger needs
Offer relevant add-ons and upgrades
Resolve objections in the moment

Without those skills, even the slickest payment stack can’t capture every revenue opportunity. That’s where our AI-powered platform steps in.

Real-Time AI Sales Coaching

Ever wished your agents had a coach whispering tips during calls? With Real-Time AI Sales Coaching, they do. Our system listens, spots key phrases, and suggests next-best actions live. The impact?

Faster objection handling
Higher ancillary sales per call
Stronger brand consistency

Meeting Intelligence Dashboard

Data should guide every decision. Our Meeting Intelligence Dashboard captures every interaction trend:

Which offers close best?
Where do agents stall?
What objections reappear most?

These insights help leaders tailor scripts, refine training and dial in the highest-value touchpoints.

Automated CRM Sync

Manual data entry drags teams down. Automated CRM Sync keeps your pipelines fresh:

Calls, notes and outcomes flow instantly
No more missed follow-ups
Clear visibility on conversion metrics

Your CRM becomes a true single source of truth—no extra clicks required.

Performance Analytics

Picture a scoreboard for every agent. Performance Analytics tracks:

Deal closure rates
Average revenue per call
Coaching impact over time

Armed with hard numbers, managers can reward top performers and coach those who need support.

Side-by-Side: Payment Orchestration vs AI-Powered Sales Coaching

Let’s compare how each approach drives airline revenue:

Feature
• Payment orchestration in aviation
• AI-Powered Sales Coaching

Focus
• Transaction routing & fraud protection
• Agent behaviour, conversion and upsell skills

Core benefit
• Reduced payment failures
• Improved first-contact resolution

Scalability
• Adds new PSPs or methods
• Grows with headcount and product lines

Compliance
• Meets PCI and regional regulations
• Integrates seamlessly with existing CRM and tools

Insight depth
• Acceptance rates by region
• Agent scripts, pitch success and revenue insights

Gap filled by Spiky.ai
Payment orchestration in aviation stops at checkout. Our AI-driven coaching starts before payment and carries through to post-sale. Together, they power end-to-end optimisation.

Bringing Payments and Sales Together

Imagine an airline that:

Automatically retries a failed card transaction.
Triggers a coach prompt: “Offer lounge access at a discount.”
Logs the sale in the CRM—instantly.
Monitors agent performance in real time.

That’s the future. Payment orchestration in aviation lays the groundwork. Spiky.ai’s AI Sales Coaching layer ensures every customer interaction maximises revenue, while reducing costs and support calls.

The good news? You don’t have to choose. A modern airline pairs both solutions to deliver seamless, customer-centric travel.

Ready to Elevate Your Airline Revenue?

Don’t let payments be your only focus. Equip your teams with the tools they need to convert every interaction. Discover how Spiky.ai’s Real-Time AI Sales Coaching, Meeting Intelligence Dashboard, Automated CRM Sync and Performance Analytics can fill the gaps.

Transform your revenue engine today:
👉 Visit https://spiky.ai to learn more.