Explore the top 27 product feedback tools categorized by functionality, including idea boards, surveys, and analytics.

Gathering effective product feedback is essential for the continuous improvement and success of any product. With an array of tools available, selecting the right one can be overwhelming. This comprehensive guide categorizes the top 27 product feedback tools to meet diverse needs, ensuring you find the perfect fit for your product development journey.

Categories of Product Feedback Software Tools

Idea Boards and Feedback Widgets
Survey Tools
Product and Website Analytics Tools
Product Management Software with Feedback
Market Research Tools

Idea Boards and Feedback Widgets

These tools allow customers to suggest improvements, vote on features, and provide real-time feedback directly within your product or website.

1. Frill

Features:
– Embedded feedback widgets
– Public roadmap
– In-app announcements
– Voting and comments on feedback boards
– Integrations with Jira, Slack, Intercom

Pricing:
Starts at $25/month with a free trial available.

Pros:
User-friendly interface, affordable pricing.

Cons:
May lack advanced features for large teams.

2. Acute

Features:
– In-app feedback widgets
– Custom branding
– Public roadmap
– Feature prioritization with RICE

Pricing:
Free Starter plan; paid plans start at $25/month.

Pros:
Essential feedback features included.

Cons:
Limited advanced features and integrations.

3. AnnounceKit

Features:
– In-app announcement widgets
– Feature request collection
– AI-powered writing assistant

Pricing:
Plans start at $79/month with a 15-day trial.

Pros:
Great for product updates and announcements.

Cons:
Basic feedback collection options.

4. FeatureOS

Features:
– Public and private feedback boards
– Visual product roadmaps
– AI assistant for insights

Pricing:
Starts at $60/month with a 14-day free trial.

Pros:
Comprehensive features with AI integration.

Cons:
Limited product management capabilities.

5. Upvoty

Features:
– Feedback boards with voting
– Customizable roadmaps
– AI-powered duplicate detection

Pricing:
Starts at $15/month; 14-day free trial available.

Pros:
Affordable and includes roadmaps and changelogs.

Cons:
Lacks advanced security features for enterprises.

6. Savio

Features:
– Centralizes feedback from multiple sources
– Public and private voting boards
– CRM integrations

Pricing:
Starts at $39/month with a 14-day free trial.

Pros:
Excellent for multi-source feedback integration.

Cons:
Higher cost compared to some simpler solutions.

7. Nolt

Features:
– Public or private roadmaps
– Custom statuses and fields
– Session replay integrations

Pricing:
Essential plan at $29/month annually.

Pros:
Simple and cost-effective for basic needs.

Cons:
Requires additional tools for changelogs and announcements.

8. UserVoice

Features:
– Comprehensive feedback collection
– Product strategy management
– Smart integrations with Salesforce and Slack

Pricing:
Starts at $899/month; enterprise pricing available.

Pros:
Robust features for large organizations.

Cons:
High pricing may not be suitable for small businesses.

9. UserReport

Features:
– Survey and feedback widgets
– NPS tracking
– Google Analytics integration

Pricing:
Custom pricing available upon request.

Pros:
Ideal for digital publishers and content-driven sites.

Cons:
High costs make it less accessible for smaller companies.

Survey Tools

Survey tools enable you to create, distribute, and analyze surveys to gather detailed user insights.

10. Typeform

Features:
– Customizable, branded forms
– Interactive surveys and quizzes
– Conditional logic

Pricing:
Starts at $25/month; free plan available.

Pros:
Engaging survey format with extensive templates.

Cons:
May not suit users who prefer traditional survey layouts.

11. Feedbackify

Features:
– Customizable feedback forms
– Drag-and-drop interface
– Real-time feedback dashboard

Pricing:
$19/month with unlimited user feedback.

Pros:
Affordable and easy to set up.

Cons:
Outdated user experience design.

12. ProProfs Qualaroo

Features:
– AI sentiment analysis
– Mobile in-app surveys
– Advanced user targeting

Pricing:
Starts at $19.99/month; free plan available.

Pros:
Versatile feedback collection methods.

Cons:
Overwhelming for small businesses due to numerous options.

13. Jotform

Features:
– No-code form builder
– Conditional logic
– Extensive integrations

Pricing:
Free Starter plan; paid plans start at $34/month.

Pros:
Highly versatile with numerous integrations.

Cons:
Lacks dedicated feedback management features.

14. SurveySparrow

Features:
– Conversational surveys
– Multichannel feedback collection
– AI-powered insights

Pricing:
Starts at $19/month; free plan available.

Pros:
Engaging chatbot-style surveys increase response rates.

Cons:
Enterprise-focused features may not suit all businesses.

15. Paperform

Features:
– Advanced form customization
– E-signature integration
– Payment collection

Pricing:
Starts at $24/month; free 7-day trial.

Pros:
Flexible for various use cases beyond feedback.

Cons:
Requires separate systems for feedback management.

Product and Website Analytics Tools

These tools provide insights into user behavior to help optimize the user experience and gather indirect feedback.

16. Mixpanel

Features:
– User behavior tracking
– Session replay
– Real-time analytics

Pricing:
Free plan available; pay-as-you-go pricing after 1M events.

Pros:
Excellent for software and digital products.

Cons:
May be overkill for non-digital products.

17. Hotjar

Features:
– Heatmaps and session recordings
– On-site feedback widgets
– Customizable surveys

Pricing:
Free plan available; paid plans start at $32/month.

Pros:
Great for visualizing user interactions on websites.

Cons:
Not ideal for in-depth product feedback.

18. Mouseflow

Features:
– Session replays
– Heatmaps and funnel analysis
– User feedback surveys

Pricing:
Free plan with 500 sessions/month; paid plans start at $31/month.

Pros:
Detailed insights into user navigation and behavior.

Cons:
Requires additional tools for comprehensive feedback on products.

19. UserInput

Features:
– Customer feedback videos
– User testing and CRO audits
– Eye-tracking heatmaps

Pricing:
Starts at $149 for 3 reviewers.

Pros:
Combines feedback collection with expert analysis.

Cons:
Focused primarily on the e-commerce industry.

20. Amplitude

Features:
– Advanced product analytics
– Behavioral cohorts
– Predictive analytics

Pricing:
Free Starter plan; paid plans start at $49/month.

Pros:
Powerful for understanding and optimizing user behavior.

Cons:
Designed for enterprise companies, may be complex for small businesses.

Product Management Software with Feedback

These platforms integrate feedback collection within comprehensive product management tools, aiding in strategic decision-making.

21. Pendo

Features:
– User onboarding guides
– In-depth product analytics
– NPS and sentiment tracking

Pricing:
Custom pricing; free plan available for up to 500 users.

Pros:
All-in-one solution for product teams with robust features.

Cons:
High costs may be prohibitive for smaller teams.

22. ProductBoard

Features:
– Collaborative roadmapping
– Centralized customer feedback
– AI-powered insights

Pricing:
Free Starter plan; paid plans start at $19/month per user.

Pros:
Flexible for both small and large organizations.

Cons:
Feature set might be overly complex for small SaaS companies.

23. ProductPlan

Features:
– Visual roadmapping
– Strategic planning views
– Idea capture and prioritization

Pricing:
Custom pricing based on customer needs.

Pros:
User-friendly interface with powerful roadmap tools.

Cons:
Pricing may not be transparent for all users.

24. Usersnap

Features:
– Visual bug reporting
– Targeted microsurveys
– Feedback hub for prioritization

Pricing:
Free plan available; paid plans start at $39/month.

Pros:
Comprehensive feedback and bug tracking in one place.

Cons:
Primarily focused on digital products and websites.

25. Aha!

Features:
– Visual roadmapping
– Customer interviews and insights
– Agile development tools

Pricing:
Separate pricing for Ideas and Roadmaps starting at $39/user/month.

Pros:
Advanced features for strategic product planning.

Cons:
Higher costs compared to other feedback and roadmap tools.

Market Research Tools

These tools help gather in-depth market insights and consumer behavior data to inform product development.

26. Veylinx

Features:
– Transactional testing
– Concept and price testing
– In-home usage testing

Pricing:
Custom pricing available upon request.

Pros:
Innovative approach with transactional learning for predictive insights.

Cons:
Pricing not publicly available, tailored for specific needs.

27. Resonate

Features:
– AI-powered consumer profiles
– Dynamic audience insights
– Real-time activation across channels

Pricing:
Custom pricing; demo available upon request.

Pros:
Advanced AI capabilities for comprehensive market research.

Cons:
Focused more on marketing, suited for large enterprises.

Which Product Feedback Software Tool is the Best?

Selecting the ideal product feedback tool depends on your company’s size, budget, and specific needs. Frill stands out as a user-friendly, scalable, and versatile option, making it one of the best choices for gaining customer insights. Whether you integrate it with your app or website or use it as a standalone platform, Frill offers a robust solution to enhance your product development process.

Ready to elevate your product feedback collection? Start a free trial with FirstUser today and gain real-world insights to drive your product’s success.