Explore the wide range of IT services at Alamo Colleges, including technical support, computer labs, printing, and Wi-Fi hotspot rentals to support the campus community.

Introduction

In today’s digital-first educational environment, robust IT support is essential for the success of students, faculty, and staff. Alamo Colleges IT Support provides a comprehensive suite of technology services designed to enhance the academic and administrative experience across all campuses. From reliable technical assistance to advanced digital resources, the IT services at Alamo Colleges ensure that the campus community is well-equipped to meet their technological needs.

Comprehensive IT Support Services

Helpdesk Assistance

Alamo Colleges IT Services features dedicated helpdesks to address a wide range of technical issues:

Palo Alto College Helpdesk: Available Monday-Friday from 7 a.m. to 7 p.m., reachable at 210-486-3777 (option 1).
Alamo Colleges Helpdesk: Available extended hours, including weekends, reachable at 210-485-0555 (option 4) or toll-free at 866-493-3947.

Caller Checklist:
– Last four digits of SSN
– ACES ID
– Date of Birth
– Banner ID

Computer Labs and Printing Services

Students and staff can access state-of-the-art computer labs and reliable printing services:

Academic Learning Studio (Ozuna 150): Open Monday-Thursday from 7 a.m.–7 p.m. and Friday from 8 a.m.–5 p.m.
GoPrint Services: Available for high-quality printing needs.

Appointments for the Academic Learning Studio can be scheduled by calling the PAC Information Technology Services Help Desk.

Laptop Checkout Program

For those in need of technology equipment, Alamo Colleges offers a laptop checkout service:

Eligibility: Must be enrolled in the current term and a PAC home student, with two forms of identification.
Process:
1. Call PAC ITS at 210-486-3777 (option 1).
2. Verify student eligibility.
3. Schedule a pickup appointment.
4. Receive equipment overview and support.

All loaner laptops are available for pickup at the Academic Learning Studio in the Ozuna Library and Learning Center, Room 150.

On-Campus Internet Access

Ensuring seamless connectivity is a priority for Alamo Colleges IT Services:

Wi-Fi Hotspots: Designated parking lots 1, 2, and 11 provide reliable campus Wi-Fi access.
Remote Ready Boot Camp: A one-hour training available on Canvas to prepare students for remote learning.

Advanced IT Solutions

Beyond basic support, Alamo Colleges IT Services offers advanced solutions to enhance the educational experience:

Virtual Private Network (VPN): Secure access for employees to connect to Alamo Colleges servers remotely.
Digital Workplace Tools: Access to ACES, Canvas, AlamoShare, Outlook, Zoom, and Microsoft Teams without VPN requirements.
Help Guides and Knowledgebase: Comprehensive resources available through Alamo Colleges Screen Steps Live.

Commitment to Excellence

Alamo Colleges IT Services is dedicated to providing high-quality technology resources and support. By maintaining advanced infrastructure and offering a wide array of services, they ensure that the campus community can focus on what matters most—education and personal growth.

“The Palo Alto College Information Technology Services (ITS) department is committed to providing quality technology resources and support to students, faculty, staff, and the college community.”

Conclusion

Alamo Colleges IT Support plays a pivotal role in the academic and operational success of the institution. By offering comprehensive IT services, from helpdesks and computer labs to advanced digital solutions, they empower the entire campus community to thrive in a technologically driven environment.

Ready to enhance your IT infrastructure? Discover how SCC can support your technology needs today!