Discover the top 20 AI-powered customer feedback software solutions in 2025 that help you scale feedback collection and gain meaningful insights.

Introduction

In the ever-evolving business landscape of 2025, understanding and adapting to customer needs is paramount. Scalable feedback solutions powered by artificial intelligence (AI) have become indispensable tools for businesses aiming to maintain a competitive edge. These advanced platforms allow companies to gather, analyze, and act on customer feedback efficiently, ensuring that insights are both actionable and timely. Whether you’re a small startup or a large enterprise, leveraging AI-driven customer feedback software can transform how you interact with your audience, leading to improved products, enhanced customer experiences, and increased loyalty.

Why AI-Powered Feedback Solutions are Essential

Traditional feedback methods, such as manual surveys and support tickets, often fall short in providing real-time, comprehensive insights. AI-powered solutions address these limitations by automating the collection and analysis processes, enabling businesses to handle vast amounts of data seamlessly. These tools not only streamline feedback management but also offer predictive analytics, sentiment analysis, and personalized engagement strategies that are crucial for making informed business decisions.

Top 20 AI-Powered Customer Feedback Software

1. Frill

Frill stands out for its ability to capture and prioritize customer ideas seamlessly. By integrating product roadmaps and announcements, Frill ensures that customer feedback directly influences your product development cycle.

Top Features:
Customer idea capture
Public product roadmaps
Integration with Slack, Jira, and Trello
Pros: Cost-effective and user-friendly
Cons: Limited customization for advanced needs
Pricing: Starts at $25/month

Learn more about Frill

2. Hotjar

Hotjar provides comprehensive visual insights through heatmaps and session recordings, allowing you to understand user behavior on your website effectively.

Top Features:
Heatmaps and session recordings
Feedback widgets
AI-driven user behavior insights
Pros: Excellent for optimizing user experience
Cons: Limited product feedback capabilities
Pricing: $39 – $99/month

Learn more about Hotjar

3. HappyOrNot

HappyOrNot simplifies feedback collection with its smiley-face terminals, making it ideal for real-time, high-volume customer sentiment analysis.

Top Features:
Instant smiley feedback
Real-time analytics
Customizable surveys
Pros: Quick and easy sentiment tracking
Cons: Limited qualitative insights
Pricing: Custom plans available

Learn more about HappyOrNot

4. Mouseflow

Mouseflow offers detailed session replays and funnel analysis to help you identify user drop-off points and enhance the overall customer journey.

Top Features:
Session replays and heatmaps
Funnel and form analytics
GDPR compliance
Pros: Comprehensive user behavior analysis
Cons: Focused primarily on website feedback
Pricing: Free to $299/month

Learn more about Mouseflow

5. Usersnap

Usersnap combines visual feedback collection with powerful integrations, making it easier to address user-reported issues efficiently.

Top Features:
Annotated screenshot feedback
In-app feedback widgets
Integration with Jira, Slack, and Trello
Pros: Streamlined communication between teams
Cons: Limited reporting features
Pricing: $29 – $149/month

Learn more about Usersnap

6. FullStory

FullStory provides an in-depth look into customer journeys with advanced analytics and session replays, perfect for large teams aiming to optimize user interactions.

Top Features:
Session recording and replay
Heatmaps and funnel analysis
User segmentation and goal tracking
Pros: Detailed user behavior insights
Cons: Higher cost with enterprise focus
Pricing: Custom plans available

Learn more about FullStory

7. Mixpanel

Mixpanel excels in product analytics, offering detailed insights into feature usage and user behavior, essential for SaaS companies.

Top Features:
Funnel and flow analysis
Event tracking and user segmentation
A/B testing and interactive reports
Pros: Powerful analytics for product optimization
Cons: Steeper learning curve
Pricing: Free, $24/month, and custom plans

Learn more about Mixpanel

8. Pendo

Pendo integrates product analytics with customer sentiment surveys, enabling businesses to enhance feature adoption and user experience comprehensively.

Top Features:
In-app messaging and walkthroughs
Detailed product analytics
NPS and feedback collection
Pros: Comprehensive tool for product teams
Cons: Expensive for smaller teams
Pricing: Custom plans available

Learn more about Pendo

9. Nolt

Nolt offers a straightforward feedback management system with voting features, making it easy to prioritize customer requests based on user demand.

Top Features:
Customizable feedback boards
Voting and prioritization
Integration with Slack and Trello
Pros: Simple and effective for SMEs
Cons: May not scale for large volumes
Pricing: $29 – $69/month

Learn more about Nolt

10. SurveyMonkey

SurveyMonkey remains a versatile survey platform, offering extensive customization and real-time analytics to gather actionable customer insights.

Top Features:
Multiple question types
Custom survey logic
Real-time analytics and reporting
Pros: User-friendly with extensive features
Cons: Advanced features require higher-tier plans
Pricing: $25 – $75/month

Learn more about SurveyMonkey

11. Survey Anyplace

Survey Anyplace offers interactive surveys and assessments with custom outcomes, ideal for businesses seeking tailored feedback experiences.

Top Features:
Custom report builder
Offline data collection
Integration with Zapier and ServiceNow
Pros: Flexible and engaging survey designs
Cons: Lacks feature idea boards for SaaS
Pricing: $33 – $50/month

Learn more about Survey Anyplace

12. Qualaroo

Qualaroo specializes in targeted user feedback with AI-powered sentiment analysis, making it perfect for collecting meaningful, real-time insights.

Top Features:
In-product surveys with customizable nudges
AI-driven sentiment analysis
Advanced audience segmentation
Pros: High-quality, targeted feedback
Cons: Higher pricing tiers
Pricing: Free and pay-per-pageview plans

Learn more about Qualaroo

13. UseResponse

UseResponse integrates a customer feedback portal with help desk functionalities, enabling comprehensive feedback management alongside customer support.

Top Features:
Multichannel feedback support
Scenario automation
Real-time reporting and analytics
Pros: Strong multichannel communication
Cons: Higher pricing for smaller businesses
Pricing: $49 – $149/month

Learn more about UseResponse

14. Survicate

Survicate offers targeted surveys and AI-powered insights, helping businesses collect and analyze feedback to drive customer-centric decisions.

Top Features:
In-product and email surveys
AI-powered insights hub
Integrations with HubSpot, Salesforce, and Intercom
Pros: Powerful targeting and integration capabilities
Cons: Limited features on the free plan
Pricing: Free and $49 – $249/month

Learn more about Survicate

15. GetFeedback

GetFeedback excels in multi-channel feedback collection with seamless Salesforce integration, making it ideal for large enterprises within the Salesforce ecosystem.

Top Features:
Multi-channel feedback collection
Real-time analytics and custom branding
NPS, CSAT, and CES surveys
Pros: Strong Salesforce integration
Cons: Higher pricing may not suit all budgets
Pricing: Custom plans with a 14-day free trial

Learn more about GetFeedback

16. Podium

Podium focuses on streamlined customer communication with automated review requests, enhancing customer engagement without lengthy surveys.

Top Features:
Unified inbox for multiple channels
Automated review requests
AI-powered message generation
Pros: Efficient communication management
Cons: Limited to short, automated surveys
Pricing: Custom pricing available

Learn more about Podium

17. UserReport

UserReport combines survey and feedback widgets with detailed analytics, allowing businesses to gather comprehensive user insights directly from their websites.

Top Features:
Feedback and survey widgets
Real-time analytics with demographic data
Integration with Google Analytics
Pros: Detailed user and demographic insights
Cons: Complexity may not suit small businesses
Pricing: Custom pricing plans

Learn more about UserReport

18. AskNicely

AskNicely automates NPS surveys with conversational follow-ups, enabling businesses to gather and act on customer feedback efficiently.

Top Features:
Automated NPS surveys
Customizable and branded surveys
Multi-language support
Pros: Excellent for NPS-focused feedback
Cons: Limited survey customization beyond NPS
Pricing: Custom plans available

Learn more about AskNicely

19. CustomerSure

CustomerSure offers real-time feedback collection with robust action features, allowing businesses to prioritize and address customer concerns promptly.

Top Features:
Real-time feedback and analytics
Customizable surveys for NPS, CSAT, and CES
Integration with popular CRMs and help desks
Pros: Actionable, real-time insights
Cons: Complexity may be overwhelming for smaller teams
Pricing: $259 – $1299/month

Learn more about CustomerSure

20. Typeform

Typeform is renowned for its interactive and conversational survey designs, enhancing respondent engagement and improving feedback quality.

Top Features:
Interactive survey design with one question at a time
Drag-and-drop customization
Wide range of integrations
Pros: User-friendly and engaging surveys
Cons: Lacks feature request functionalities
Pricing: Free, $35 – $70/month

Learn more about Typeform

Conclusion

Effective scalable feedback solutions are crucial for businesses aiming to thrive in 2025’s dynamic market environment. AI-powered customer feedback software not only streamlines the collection and analysis of feedback but also provides actionable insights that drive strategic decisions. By leveraging these top 20 tools, organizations can enhance their understanding of customer needs, improve product offerings, and foster stronger customer relationships.

Take Your Customer Feedback to the Next Level

Ready to transform your customer feedback process? Discover how Perspective AI can help you scale your insights and drive meaningful business growth.