Get reliable IT support at Oglethorpe University with our dedicated IT Services team, assisting students, faculty, and staff with all technical challenges.

Introduction

In today’s digital-first educational landscape, robust IT services are essential for fostering an environment where students, faculty, and staff can thrive. Oglethorpe University’s IT Services department is committed to delivering comprehensive Educational IT Solutions that support the diverse technology needs of its campus community. From seamless connectivity to robust cybersecurity measures, our IT services ensure that everyone has the tools and support necessary to excel academically and professionally.

Help Desk and Support

Facing a technical issue on campus? Oglethorpe University’s IT Services Help Desk is your first point of contact for all IT-related problems. Available at Lowry Hall, Lower Level, our team operates:
– Monday – Thursday: 8:00 a.m. – 4:30 p.m.
– Friday: 7:00 a.m. – 3:30 p.m.

You can reach us by phone at 404-364-8880, via email at helpdesk@oglethorpe.edu, or by submitting a help desk ticket online. Our dedicated support staff is here to assist you with everything from password resets to software troubleshooting, ensuring minimal downtime and maximum productivity.

Software Support and Tools

Oglethorpe University provides access to a suite of essential software tools designed to enhance your educational experience. Upon admission, students receive a User ID which is pivotal for:
– Registering for classes through OASIS
– Completing assignments in Canvas
– Accessing campus computers and applications like Microsoft Office

Our IT Services team assists in setting up and maintaining these accounts, ensuring that you have uninterrupted access to the necessary software and tools for your academic success.

Networking and Infrastructure

Reliable networking is the backbone of our Educational IT Solutions. Oglethorpe University boasts a comprehensive network infrastructure that supports high-speed internet across campus, facilitating seamless communication and collaboration. Whether you’re working in the library, a computer lab, or a lecture hall, our robust networking ensures that you stay connected and productive.

Security and Policies

Maintaining the security of our university’s IT systems is a top priority. Our comprehensive cybersecurity measures protect sensitive data against evolving threats. Key policies include:
– Password Management: Users are required to create strong passwords, consisting of 15-24 characters with a mix of upper and lower-case letters, numbers, and special characters.
– Proxy Access: Students can grant limited access to their accounts, ensuring that privacy and security are maintained.
– Phishing Awareness: IT Services actively educates the campus community about potential scams and phishing attempts, emphasizing that we never request login credentials via email.

Educational Technology

Embracing the latest in educational technology, Oglethorpe University integrates advanced tools to enhance learning and teaching experiences. Our services include:
– Digital Classroom Solutions: Interactive whiteboards, projectors, and conferencing tools to facilitate remote and hybrid learning.
– OneDrive Integration: Each user receives 1 Terabyte of storage space, accessible across devices, ensuring that your work is always available and secure.
– Canvas LMS Support: Comprehensive support for the Canvas Learning Management System, enabling efficient course management and online collaboration.

Getting Started: Setting Up Your Account

New students will receive their Oglethorpe User ID via the personal email provided during admission. Here’s how to get started:
1. Visit OASIS: Find the login link at the bottom of the Oglethorpe homepage.
2. Log In: Enter your User ID and use the last six digits of your Social Security Number as your temporary password.
3. Change Your Password: Follow the prompts to create a strong, secure password.

For students without a Social Security Number, the IT Services Help Desk can provide a temporary password to facilitate account setup.

Common FAQs and Security Tips

No! Protect your credentials by never sharing your login ID or password through email. If you receive suspicious requests, contact the IT Services Help Desk immediately.

How do I log on to a PC in the Computer Lab?

Use your Oglethorpe ID and password to access any campus computer, granting you access to email, the internet, and applications like Microsoft Office.

Can I have my Oglethorpe email forwarded to my personal account?

IT Services does not recommend forwarding your Oglethorpe email to external accounts. All official communications are directed to your university email, and it’s your responsibility to monitor it regularly.

Conclusion

Oglethorpe University’s IT Services department is dedicated to providing top-notch Educational IT Solutions that cater to the technological needs of our campus community. By ensuring reliable support, robust security, and cutting-edge educational technologies, we empower students, faculty, and staff to achieve their full potential in a digitally driven world.

Ready to enhance your IT experience? Visit SCC today to discover how comprehensive IT solutions can support your organization’s technology needs.