Explore how SUNY Oneonta’s Information Technology Services support students, faculty, and staff in achieving academic excellence.

Overview of SUNY Oneonta’s IT Services

At SUNY Oneonta, Information Technology Services (ITS) play a pivotal role in fostering an environment of academic excellence and innovation. ITS is dedicated to providing robust and reliable technology solutions that support the diverse needs of students, faculty, and staff. By leveraging cutting-edge technologies and maintaining a comprehensive support system, SUNY Oneonta ensures that its community has the tools necessary to excel in a digital-first world.

Comprehensive Support for Students, Faculty, and Staff

Service Desk

The ITS Service Desk is the first point of contact for all technical inquiries and issues. Available during extended hours, the Service Desk offers prompt assistance, ensuring minimal disruption to academic and administrative activities. Whether you’re troubleshooting software issues or configuring hardware, the Service Desk is equipped to handle a wide range of IT-related concerns.

Self-Service Portal

SUNY Oneonta’s IT Services Portal empowers users with self-service options. The portal features a comprehensive Knowledge Base, offering guides and solutions to common technical problems. Additionally, users can submit requests through the Service Catalog, streamlining the process of obtaining IT support tailored to specific needs.

Microsoft 365 Suite

All SUNY Oneonta students receive full access to the Microsoft 365 service suite, which includes:
– Microsoft Office: Install Office on up to five personal devices for home use.
– Microsoft Online Apps: Access applications via the web, with mobile app support for both iOS and Android devices.

This suite ensures that students and faculty have the necessary tools for productivity and collaboration, both on and off-campus.

Robust Networking and Connectivity

Campus WiFi

SUNY Oneonta boasts an extensive and reliable campus WiFi network. Residence halls, academic buildings, and administrative offices are fully covered, providing seamless internet access across campus. This robust connectivity supports the institution’s commitment to being among the most wired universities in the country.

Outdoor WiFi Coverage

Understanding the importance of connectivity beyond indoor spaces, SUNY Oneonta offers robust outdoor WiFi in key areas such as the main Academic Quad, outside the Milne Library, and near many residence halls. Ongoing efforts to expand this coverage ensure that students and staff remain connected wherever they are on campus.

Resident Services

Students living on campus benefit from additional services, including:
– Spectrum U TV: Watch live and on-demand content through the campus streaming service.
– Phone Lines: Request a phone line in residence halls, offering both domestic and international calling capabilities.

These services enhance the living experience, providing essential communication and entertainment options.

Mission, Vision, and Values

Mission: Excellence in Service

“Information Technology Services inspires, encourages, and supports all members of the SUNY Oneonta community to use technology in pursuit of excellence in teaching, scholarship, civic engagement, and stewardship.”

Vision: Responsiveness, Innovation, and Leadership

SUNY Oneonta’s ITS is committed to strengthening the university by delivering innovative, reliable, secure, and adaptable technology solutions. By building collaborative relationships within the campus community, ITS ensures a deep understanding of the evolving technology needs, fostering an environment conducive to growth and excellence.

Values: Integrity, Competence, and Collaboration

Integrity, competence, and collaboration form the core values of SUNY Oneonta’s ITS. The team prioritizes excellent service, characterized by responsiveness and founded on these values. Committed to an equitable, diverse, and inclusive work environment, ITS actively supports the creation of a civil learning environment for all.

Commitment to Innovation and Sustainability

SUNY Oneonta’s ITS is at the forefront of integrating advanced technologies to enhance educational resources. With significant use of computer technology in teaching and learning, ITS ensures that the university remains competitive and cutting-edge. Emphasizing sustainability, ITS adopts practices that promote environmental responsibility while delivering top-tier IT services.

Accessibility and Support

Hours of Operation

The ITS Service Desk operates flexible hours to accommodate the diverse schedules of the university community:

Sunday: 12:00 PM – 5:00 PM
Monday to Thursday: 8:00 AM – 9:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed

Contact Information

For additional support, users can reach out through various channels:
– Email: helpme@oneonta.edu
– Phone: (607) 436-4567
– Location: Milne Library

These multiple avenues ensure that assistance is always accessible, fostering a supportive IT environment.

Enhancing Academic Excellence Through IT Services

SUNY Oneonta’s Information Technology Services are integral to the university’s mission of academic excellence. By providing comprehensive support, robust connectivity, and innovative solutions, ITS enables students, faculty, and staff to leverage technology effectively. Whether it’s through advanced software tools, reliable network access, or dedicated support services, SUNY Oneonta ensures that its community has the technological foundation necessary for success.

Conclusion

In the ever-evolving digital landscape, SUNY Oneonta’s Information Technology Services stand as a testament to the university’s commitment to excellence, innovation, and support. By continually adapting to the technological needs of its community, ITS plays a crucial role in shaping a forward-thinking and academically rigorous environment.

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